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Unlocks are REFUNDABLE when:

  • If we cannot provide a viable unlocking code for your device, we will issue a full refund.

  • If you received an unlock confirmation but failed to unlock your phone , we will give you a refund.

  • Note: in this case, we need full GSX cerrier check report HERE.

Unlocks are non-refundable when:

  • Your order is in progress. These orders can't be canceled and refunded.

  • You provided an incorrect or invalid IMEI number.

  • Retrieving the unlocking code takes longer than expected due to unforeseen delays. Our turnaround times are highly accurate, and we are not responsible for unexpected delays.

  • You ordered by mistake the incorrect service. (ex. You ordered AT&T, but your device is Verizon)

Processing Time ( Unlock time ) please read carefully

All processing times displayed on each individual unlock page are stated in Business Days or Business Hours. 
The unlock times stated on the site are the average turn around time which is based on information collected from previous orders of each service. 
Please do not purchase if you can not wait the delivery times or more. There are no refunds given while an unlock request is processing.

Store credits

Store credits are not refundable back to Credit/Card, Paypal

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